Help centre

Quick answers to the questions people ask most. New here? Start with Getting started.

Memories

How do I create a memory?

Tap Add (or the + button on your phone), choose Memory, give it a title, pick a section and the month it happened, then save. You can add photos and write the story straight after.

What can I add to a memory?

Photos, videos, voice notes, notes, PDFs, Word documents, zip files and links, plus your story in the journal. Each file can be up to 500 MB.

How do I record a voice note?

Open a memory, tap Add, choose Voice note and allow the microphone when your phone asks. Tap again to stop and save.

How do I edit or delete a memory?

Open the memory and use the pencil to edit. Delete memory is at the bottom of the memory.

What are notes for?

The little things: a funny line someone said, a gift idea, a recipe. Jot it down now and add it to a memory later if you like.

Sections and finding things

What are sections?

Groups like Birthdays, Trips or Milestones. Tap the pencil next to the section chips to add, rename, recolour or remove them.

How do I find something quickly?

Use the search bar, tap a section, or pick a year. The Library shows every file by type.

Sharing

Who can see my memories?

Co-owners can add, edit and share memories. Guests can only see the memories shared with them and add their thoughts. Nobody else can see anything.

How do I let family or friends in?

Go to People and access, copy your invite link and send it. When someone asks to join, you approve them and tick which sections they can see.

How do I share a memory?

Open the memory and switch on Shared with approved guests. Switch it off to make it private again.

How do I add a co-owner?

In People and access, enter their email under Owners and tap Invite. They become a co-owner when they log in with that email.

Can I see what my guests see?

Yes. In People and access, tap Preview as a guest.

Your account

How do I log in?

Type your email and Achtor sends you a 6-digit code. Enter it and you're in, no password needed. You can also tap Continue with Google.

I didn't get the code

Check your spam folder and wait a minute. Then tap Send a new code. Codes expire after a short time, so use the newest one.

How do I delete my account?

Go to Settings and choose Delete account. Your account is removed, and any archive where you're the only owner is deleted with all its files.

Still stuck? Email info@advisoryfromatlas.com.